Effective Date: 9.2025

Privacy Policy

At Innate Strength Counseling LLC, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. We are committed to maintaining the confidentiality of your information in compliance with state and federal regulations, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

When you use our website, we may collect:

Personal Information you provide directly: name, email, phone number, or other contact details submitted through forms (e.g., contact, appointment requests, or newsletter sign-ups).
Health Information: If you complete an intake form or communicate health-related details, this information is treated as Protected Health Information (PHI) under HIPAA.
Technical Information: IP address, browser type, and general website usage data collected automatically through cookies or analytics tools.

How We Use Your Information

We use your information for purposes including:

Responding to inquiries or appointment requests.
Providing counseling and therapy services.
Processing billing and insurance claims (if applicable).
Sending occasional updates or practice announcements (if you opt in).
Improving website functionality and user experience.

We will never sell your personal information to third parties.

Sharing of Information

We may share your information only in the following limited situations:

With your documented consent (e.g., coordinating care with another provider).
With service providers who help us operate our website, billing, or scheduling systems — all of whom are required to protect your information.
As required by law (e.g., reporting abuse, responding to subpoenas, or preventing imminent harm).

Cookies & Analytics

Our website may use cookies or third-party analytics tools (such as Google Analytics) to understand site usage. This data is anonymized and not linked to individual users. You may disable cookies in your browser settings.

Data Security

We take reasonable precautions to protect your personal and health information, including secure data storage and HIPAA-compliant telehealth platforms. However, no online method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

Request restrictions on certain uses or disclosures of your information.
Withdraw consent for communications at any time.

Minors

Our services are intended for individuals 18 and older unless parental or guardian consent is provided. We do not knowingly collect information from minors without proper consent.

Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your information, please contact: info@innatestrengthcounseling.com

Telehealth Privacy & Confidentiality

At Innate Strength Counseling LLC, your privacy is a top priority. All telehealth sessions are provided through HIPAA-compliant, secure video platforms to protect your personal and health information.

Confidentiality: Your sessions are private and will never be recorded without your written consent.
Security: We use encrypted systems to keep your information safe, but as with all technology, there are rare risks of interruptions or technical issues.
Location: To receive telehealth services, you must be physically located in a state where your clinician is licensed at the time of your session.
Emergencies: Telehealth is not suitable for crisis situations. If you are in crisis, call 911 or 988 (Suicide & Crisis Lifeline) or go to the nearest emergency room.

By beginning telehealth services, you acknowledge these guidelines and agree to take steps on your end (such as using a private space) to protect your confidentiality.