Effective Date: 9.2025
Privacy Policy
At Innate Strength Counseling LLC, your privacy and trust are very important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. We are committed to maintaining the confidentiality of your information in compliance with state and federal regulations, including the Health Insurance Portability and Accountability Act (HIPAA).
Telehealth Privacy & Confidentiality
At Innate Strength Counseling LLC, your privacy is a top priority. All telehealth sessions are provided through HIPAA-compliant, secure video platforms to protect your personal and health information.
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Confidentiality: Your sessions are private and will never be recorded without your written consent.
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Security: We use encrypted systems to keep your information safe, but as with all technology, there are rare risks of interruptions or technical issues.
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Location: To receive telehealth services, you must be physically located in a state where your clinician is licensed at the time of your session.
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Emergencies: Telehealth is not suitable for crisis situations. If you are in crisis, call 911 or 988 (Suicide & Crisis Lifeline) or go to the nearest emergency room.
By beginning telehealth services, you acknowledge these guidelines and agree to take steps on your end (such as using a private space) to protect your confidentiality.
Information We Collect
When you use our website, we may collect:
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Personal Information you provide directly: name, email, phone number, or other contact details submitted through forms (e.g., contact, appointment requests, or newsletter sign-ups).
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Health Information: If you complete an intake form or communicate health-related details, this information is treated as Protected Health Information (PHI) under HIPAA.
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Technical Information: IP address, browser type, and general website usage data collected automatically through cookies or analytics tools.
How We Use Your Information
We use your information for purposes including:
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Responding to inquiries or appointment requests.
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Providing counseling and therapy services.
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Processing billing and insurance claims (if applicable).
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Sending occasional updates or practice announcements (if you opt in).
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Improving website functionality and user experience.
Sharing of Information
We may share your information only in the following limited situations:
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With your documented consent (e.g., coordinating care with another provider).
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With service providers who help us operate our EHR platform, website, billing, or scheduling systems; all of whom are required to protect your information.
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As required by law (e.g., reporting abuse [mandated reporting], responding to subpoenas, or preventing imminent harm).
Additional Insights Below
Cookies & Analytics:
Our website may use cookies or third-party analytics tools (such as Google Analytics) to understand site usage. This data is anonymized and not linked to individual users. You may disable cookies in your browser settings.
Data Security:
We take reasonable precautions to protect your personal and health information, including secure data storage and HIPAA-compliant telehealth platforms. However, no online method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Updates to This Policy:
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy or your information, please contact: info@innatestrengthcounseling.com